Become Member
image alt text Welcome,
POLICIES
Please be sure to read our policies.
Contact Customer Support
Support@ArtYogi.com
 
  • Privacy Policy
  • Terms of Use
  • Artist/Seller Policy
  • Return and Refund Policy
  • Shipping Policy
  • Intellectual Property Policy
Returns, Refunds and Exchanges Policy

This policy applies only to products and services purchased directly from ArtYogi, Inc. (ArtYogi). While ArtYogi offers products and services purchased directly from Artygoi on our site, there are many third party vendors who also offer products and services on our site (3rd Party Vendors). 3rd Party Vendors are also referred to as Sellers throughout our site. When an order is placed with a 3rd Party Vendor, ArtYogi is not acting as an agent or principal and the contract is made between yourself and the 3rd Party Vendor. Such orders will be subject to the return policies and all other polices which are determined and implemented by the 3rd Party Vendor. If you have a refund, return or exchange request for an order placed with a 3rd Party Vendor, please contact them directly or click my orders or return management on your dashboard and follow the prompts which will appear on your screen.

Returns

Your item must be in its original unused and unopened condition to be returned, unless the product is defective, as determined by ArtYogi in its sole discretion. You must return the item within thirty (30) days of your purchase. In the event, a product is damaged, defective, or a wrong product was delivered, ArtYogi will provide free shipping by refunding the shipping costs, if any, and provide free return shipping by sending you a return label for each return item.

ArtYogi takes pride in its easy return policy. Simply select my orders or return management from your dashboard and follow the prompts that will appear on your screen. You may also contact our return department at admin@artyogi.com. A customer service representative will provide you with a Return Merchandise Authorization (RMA) number and return address. We will not return any items without an RMA number. When requesting an RMA number, please provide the following information: customer name, invoice or order number, SKU number, and nature of the problem.

Defective/Incorrect Product Returns

If a product is returned because it is defective or the because the wrong product was sent to you (as determined by ArtYogi in its reasonable discretion), at your election, we will (1) replace the returned product (if in stock) with no additional shipping cost to you or (2) refund you the full purchase price, including any shipping costs, taxes, and gift wrapping costs.

All Other Returns

If the product is being returned for any other reason whatsoever, you will be responsible for all shipping costs whatsoever. For such returns, at your election, we will (1) replace the returned product (if in stock) and charge you for all shipping costs to ship the replacement product and return the product or (2) refund the full purchase price, including tax, less all shipping costs, including the costs to initially ship and return the product, and less gift wrapping costs.

Cancelations

To cancel an order that you have placed with ArtYogi, you can go to your dashboard and click “My Orders” to find out the status of the order. If the order is still being processed, you may click the option to cancel the order at no cost to you or contact customer support by email at support@artyogi.com. Every effort will be made to accommodate the cancellation of your order as long as it has not been shipped as yet. When contacting customer support to cancel an order, please be ready to provide your name, the order number and your contact information. Please note, if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund, but you will be responsible for all shipping costs, including the cost to ship the product to you and the cost to return the product back to us.

Exchanges

If you would like to exchange your item for a different size or color, you may exchange your item within thirty (30) days of purchase, but you still will be responsible for all shipping costs, including the return of the item.

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover Card), Debit Card and PayPal.

Credit Card Charges

Your credit card will be charged when the order is shipped. If we are not able to fulfill your order for any reason after your card is charged, your credit card will be refunded.

ArtYogi reserves the right to change its return, refund and exchange practices. If such changes occur, this Returns, Refunds and Exchange Policy will be updated. Users should check back periodically to confirm the then-current terms of this Returns, Refunds and Exchange Policy. This Returns, Refunds and Exchange Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.